Crisis management
Deze les is nog niet in jouw taal beschikbaar — hij wordt in het Engels getoond.
Woordenschat
- 위기crisis
- 대응response / countermeasure
- 완화하다to mitigate / de-escalate
- 확대되다to escalate / expand
- 이해관계자stakeholder
- 긴급urgency / emergency
- 봉쇄하다to contain / seal off
- 공표하다to announce publicly / declare
- 신뢰 회복rebuilding trust
- 사태situation / incident
- 조기 경보early warning
- 수습하다to resolve (a situation)
Crisis management communication in Korean
In a crisis, Korean communication must be clear, authoritative, and calm. The register must signal urgency without causing panic.
Key patterns:
- 즉각적인 조치가 필요합니다 — "Immediate action is required" — direct urgency.
- 상황을 면밀히 파악 중입니다 — "We are closely monitoring the situation" — reassurance without overclaiming.
- 사태를 수습하기 위해 최선을 다하고 있습니다 — "We are doing our utmost to resolve the situation."
- 확대되지 않도록 예방 조치를 취하겠습니다 — "We will take preventive measures to prevent escalation."
완화 vs 확대:
- 완화하다 (mitigate/de-escalate): used when reassuring that the situation is under control.
- 확대되다 (escalate): used to warn stakeholders of worsening or to describe what must be prevented.
Tone tip: Avoid minimising language like 별거 아니에요 (it is nothing). Instead use 면밀히 검토하고 있습니다 (we are carefully reviewing) to maintain credibility.
Uitdrukkingen
- 즉각적인 조치가 필요합니다Calling for immediate action in a crisis
- 상황을 면밀히 파악 중입니다Reassuring that the situation is being monitored
- 사태를 수습하기 위해 최선을 다하고 있습니다Committing to resolving the situation
- 확대되지 않도록 예방 조치를 취하겠습니다Promising preventive action against escalation
- 관련 이해관계자에게 즉시 통보하겠습니다Notifying stakeholders immediately
- 신뢰 회복을 위해 투명하게 소통하겠습니다Pledging transparency to rebuild trust
Veelgemaakte fouten
위기가 커지지 않게 해야 돼요위기가 확대되지 않도록 예방 조치를 취해야 합니다해야 돼요 is too informal for crisis communication; use 취해야 합니다 with the formal pattern -도록 for precise professional language.
별로 안 심각한 것 같아요현재 면밀히 검토 중에 있습니다Minimising language damages credibility in a crisis; use reassuring but accountable language instead.
이해관계자들한테 알려야 해요관련 이해관계자에게 즉시 통보해야 합니다-한테 is informal; use -에게 in professional writing, and add 즉시 (immediately) to convey urgency.
수습할 수 있을지도 몰라요수습하기 위해 최선을 다하고 있습니다Using 몰라요 in a crisis statement conveys uncertainty and undermines confidence; use a commitment form instead.
사람들이 믿게끔 해야 해요신뢰 회복을 위해 투명하게 소통하겠습니다믿게끔 해야 해요 is too vague and colloquial; a clear, formal pledge using -겠습니다 is more professional.
Korte quiz
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