Making a complaint
Deze les is nog niet in jouw taal beschikbaar — hij wordt in het Engels getoond.
Woordenschat
- 投诉to complain / complaint
- 退款refund
- 换货exchange / replace goods
- 有缺陷defective / faulty
- 保修期warranty period
- 收据receipt
- 客服customer service
- 解决方案solution
- 道歉to apologize
- 索赔to claim compensation
Making a Complaint: Being Assertive
Use 被 (bèi) to describe what happened to you:
- 我的包被损坏了。(wǒ de bāo bèi sǔnhuài le) — My bag was damaged.
- 我的订单被取消了。(wǒ de dìngdān bèi qǔxiāo le) — My order was cancelled.
连…都/也 (lián…dōu/yě) to emphasize:
- 连收据都没有给我。(lián shōujù dōu méiyǒu gěi wǒ) — They didn't even give me a receipt.
Polite but firm complaint phrases:
- 我想反映一个问题。(wǒ xiǎng fǎnyìng yīgè wèntí) — I'd like to raise an issue.
- 我要求退款。(wǒ yāoqiú tuìkuǎn) — I am requesting a refund.
- 能不能帮我解决这个问题？(néng bu néng bāng wǒ jiějué zhège wèntí) — Can you help me resolve this issue?
Uitdrukkingen
- 我想投诉这个产品I want to complain about this product
- 这个东西有质量问题This item has a quality issue
- 我要求全额退款I demand a full refund
- 能给我出具书面证明吗？Can you give me written confirmation?
- 我会向消费者协会投诉I will complain to the consumer association
Veelgemaakte fouten
我被他们坏了我的包。我的包被他们损坏了。In 被 passives, the subject is what was acted upon — put 我的包 first, then 被他们损坏了.
这个产品的质量非常不好的。这个产品的质量非常差。Use 差 (poor/bad) for quality — 不好 is too casual. Also drop the final 的.
我要求你们退我的款。我要求退款。退款 is already a complete noun/verb — no need to specify 我的 in the request. Keep it concise.
我有收据证明这个。我有收据可以证明。可以证明 (can prove) needs the modal 可以 before 证明. The object is implied.
这个问题没有解决好地。这个问题没有得到妥善解决。Use 得到妥善解决 (received proper resolution) — 没有解决好地 is ungrammatical.
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