Crisis Communication
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Vocabulário
- de crisisthe crisis
- de woordvoerderthe spokesperson
- de urgentiethe urgency
- kordaatdecisive / resolute
- de geruststellingthe reassurance
- de schadebeperkingdamage control
- transparanttransparent
- het actieplanthe action plan
- verantwoordelijkheid nemento take responsibility
- de betrokkenenthose involved / stakeholders
Crisis communication in Dutch demands a specific register: urgent yet calm, assertive yet empathetic. At C1 level, mastering this tone is essential for professional contexts.
Acknowledging the situation: Wij zijn ons bewust van de ernst van de situatie. (We are aware of the seriousness of the situation.), Wij nemen deze kwestie zeer serieus. (We take this matter very seriously.).
Taking responsibility: Wij nemen volledige verantwoordelijkheid. (We take full responsibility.), Dit had niet mogen gebeuren. (This should not have happened.).
Outlining action: Wij hebben onmiddellijk maatregelen getroffen. (We have immediately taken measures.), Er is een actieplan opgesteld. (An action plan has been drawn up.).
Reassuring: Wij doen er alles aan om... (We are doing everything to...), De veiligheid van onze medewerkers staat voorop. (The safety of our employees is our top priority.).
Key tone: Avoid blame-shifting, minimize jargon, and be transparent. Dutch crisis communication values directness and honesty over corporate euphemism.
Expressões
- Wij nemen dit zeer serieus.We take this very seriously.
- Er zijn maatregelen getroffen.Measures have been taken immediately.
- Wij nemen verantwoordelijkheid.We take full responsibility.
- De veiligheid staat voorop.Safety is our top priority.
- Wij doen er alles aan om...We are doing everything to...
- Dit had niet mogen gebeuren.This should not have happened.
Erros frequentes
Het is niet onze schuld.Wij nemen volledige verantwoordelijkheid.Crisis communication takes responsibility rather than deflecting blame.
Er is niets aan de hand.Wij zijn ons bewust van de ernst van de situatie.Minimizing a crisis erodes trust; acknowledge the severity.
We gaan dit oplossen.Er zijn onmiddellijk maatregelen getroffen.Show action already taken, not vague future promises.
Dit is een ongelukkig incident.Dit had niet mogen gebeuren.Acknowledge failure directly rather than using euphemisms.
Wij zullen ons best doen.Wij doen er alles aan om herhaling te voorkomen.Commit to specific action, not vague effort.
Quiz rápido
Pergunta 1 de 5
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