Consumer rights
Deze les is nog niet in jouw taal beschikbaar — hij wordt in het Engels getoond.
Woordenschat
- 消费者权益consumer rights
- 退款refund
- 投诉complaint / to file a complaint
- 保修期warranty period
- 虚假广告false advertising
- 隐性消费hidden charges
- 消费者协会consumer association
- 维权to defend one rights
- 召回product recall
- 三包政策three guarantees policy (三包)
Consumer Rights in Chinese
China has a strong legal framework for consumer protection. Understanding how to assert your rights and file complaints in Chinese is both practical and linguistically rich.
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Key Legal Structure: 依据…规定 — "According to the provisions of…"
依据《消费者权益保护法》，消费者有权要求退款。
(Yījù 《Xiāofèizhě Quányì Bǎohùfǎ》, xiāofèizhě yǒuquán yāoqiú tuìkuǎn.)
— According to the Consumer Rights Protection Law, consumers have the right to demand a refund.
有权 (yǒuquán) + verb — "have the right to":
消费者有权拒绝接受虚假广告宣传的商品。
(Xiāofèizhě yǒuquán jùjué jiēshòu xūjiǎ guǎnggào xuānchuán de shāngpǐn.)
— Consumers have the right to refuse goods promoted through false advertising.
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Filing a Complaint
我想就此事向贵公司提出投诉。
(Wǒ xiǎng jiù cǐ shì xiàng guì gōngsī tíchū tóusù.)
— I would like to file a complaint with your company regarding this matter.
请提供书面解释并退还全款。
(Qǐng tígōng shūmiàn jiěshì bìng tuìhuán quánkuǎn.)
— Please provide a written explanation and a full refund.
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Three Guarantees (三包 Sānbāo)
Chinese consumer law requires that goods be repaired, replaced, or refunded within specified periods:
- 修理 (xiūlǐ) — repair
- 更换 (gēnghuàn) — replace
- 退货 (tuìhuò) — return for refund
此产品在三包期内，请予以免费维修。
(Cǐ chǎnpǐn zài sānbāo qī nèi, qǐng yǔyǐ miǎnfèi wéixiū.)
— This product is within the three-guarantee period; please repair it free of charge.
Uitdrukkingen
- 依据《消费者权益保护法》According to the Consumer Rights Protection Law — 依据 means according to, used to cite legal authority when making a complaint
- 消费者有权要求退款Consumers have the right to demand a refund — 有权 + verb is the standard pattern for asserting legal rights
- 我想就此事向贵公司提出投诉I would like to file a complaint with your company regarding this matter — the formal structure for initiating a consumer complaint
- 请提供书面解释并退还全款Please provide a written explanation and a full refund — 书面 means written, 全款 means the full amount
- 此产品在三包期内，请予以免费维修This product is within the three-guarantee period; please repair it free of charge — 三包 refers to repair/replace/refund guarantees under Chinese law
- 虚假广告宣传False advertising / misleading promotion — used when products do not match their advertised descriptions
Veelgemaakte fouten
我要投诉你们公司。我想就此事向贵公司提出投诉。Using 我要 sounds too aggressive and informal. In formal complaints, use 我想 (I would like to) + 就此事 (regarding this matter) + 向贵公司 (to your esteemed company), which is polite and professional
消费者有权力要退款。消费者有权要求退款。有权力 (has power) is not the right phrase — use 有权 (has the right to) for legal rights. Also, 要 alone is informal; use 要求 (to demand/request) for formal legal contexts
在保修期里，应该修好我的东西。此产品在三包期内，请予以免费维修。Use 三包期 (three-guarantee period), not 保修期 (warranty period), for the specific legal framework. Use 请予以 (please proceed to) instead of 应该, and 免费维修 (free repair) rather than the vague 修好我的东西
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