Managing Conflict

어휘

• 갈등conflict
• 중재하다to mediate
• 오해misunderstanding
• 화해하다to reconcile
• 감정을 조절하다to regulate emotions
• 타협compromise
• 입장 차이difference in positions
• 해결책solution
• 감정적emotional
• 냉정하다to be cool-headed
• 양보하다to make concessions
• 상처를 주다to hurt someone

표현

• 그렇게 말하지 않았어야 했어요I should not have said that
• 많이 힘드셨겠어요You must have had a really hard time
• 화나게 만든 건 제 잘못이에요It was my fault for making you angry
• 타협점을 찾아봅시다Let us try to find a compromise
• 앞으로는 그러지 않도록 할게요I will make sure not to do that going forward
• 서로의 입장을 이해해야 해요We need to understand each other's positions

자주 하는 실수

• ✗말하지 않아야 했어요
  ✓말하지 않았어야 했어요

  The retrospective should have structure is -았/었어야 했다; the past tense marker 았/었 inside is required

• ✗화나게 시켰어요
  ✓화나게 했어요

  시키다 implies ordering someone to do something; 하다 is correct for made someone feel angry

• ✗갈등이 해결됐으면 해요
  ✓갈등이 해결되었으면 합니다 (formal)

  In formal conflict resolution contexts, -ㅂ니다 register is expected, not -아/어요

• ✗서로 입장 차이가 있어요 (only stating)
  ✓서로 입장 차이를 좁혀 나가야 해요

  In negotiation, you should suggest narrowing the gap, not just state that it exists

• ✗앞으로 그렇게 안 해요
  ✓앞으로는 그러지 않도록 할게요

  -도록 할게요 expresses deliberate commitment; just saying 안 해요 sounds casual and less committed

짧은 퀴즈