Crisis Communication
이 레슨은 아직 해당 언어로 제공되지 않아 영어로 표시돼요.
어휘
- atténuerto mitigate
- plan de secourscontingency plan
- aggraverto aggravate/worsen
- désamorcerto defuse
- protocoleprotocol
- communiquépress release/statement
- porte-parolespokesperson
- contenirto contain
- rassurerto reassure
- transparenttransparent
Crisis communication in French demands an urgent yet composed register, balancing transparency with reassurance.
Assertive but calm tone (registre d'urgence):
- *Nous prenons cette situation très au sérieux.* (We take this situation very seriously.)
- *Des mesures immédiates ont été mises en place pour contenir la crise.* (Immediate measures have been put in place to contain the crisis.)
- *Notre priorité absolue est de rassurer les parties concernées.* (Our absolute priority is to reassure the stakeholders.)
Crisis management vocabulary:
- *Le plan de secours a été activé sans délai.* (The contingency plan was activated without delay.)
- *Il est impératif de désamorcer la tension avant qu'elle ne s'aggrave.* (It is imperative to defuse the tension before it worsens.)
- *Le porte-parole a publié un communiqué officiel.* (The spokesperson issued an official statement.)
Transparency and accountability:
- *En toute transparence, nous reconnaissons que des erreurs ont été commises.* (In full transparency, we acknowledge that mistakes were made.)
- *Nous nous engageons à atténuer l'impact de cet incident.* (We commit to mitigating the impact of this incident.)
- *Conformément au protocole de crise, les étapes suivantes sont en cours.* (In accordance with the crisis protocol, the following steps are underway.)
Key structures for crisis communication:
- *Il est de notre devoir de...* (It is our duty to...)
- *Nous tenons à vous assurer que...* (We wish to assure you that...)
- *Toutes les dispositions nécessaires ont été prises.* (All necessary arrangements have been made.)
표현
- Nous prenons cela très au sérieux.We take this situation very seriously.
- Le plan de secours a été activé.The contingency plan has been activated.
- Il faut désamorcer la tension.It is imperative to defuse the tension.
- Le porte-parole a publié un communiqué.The spokesperson issued a statement.
- En toute transparence...In full transparency, we acknowledge...
- Nous nous engageons à atténuer l'impact.We commit to mitigating the impact.
- Il est de notre devoir de rassurer.It is our duty to reassure.
- La situation ne doit pas s'aggraver.The situation must not worsen.
- Conformément au protocole de crise...In accordance with the crisis protocol...
- Les dispositions sont prises.All necessary measures have been taken.
자주 하는 실수
Nous prenons cette situation au sérieux. (missing intensifier)Nous prenons cette situation très au sérieux.In crisis communication, très adds the necessary gravity. Omitting it can sound dismissive.
On a activé le plan de secours.Le plan de secours a été activé sans délai.Use passive voice and sans délai for formality and urgency. On is too informal.
Le porte-parole a dit un communiqué.Le porte-parole a publié un communiqué.Statements are published (publié), not said (dit). Publier is the correct verb for official communications.
Nous allons atténuer l'impact. (simple future)Nous nous engageons à atténuer l'impact.Nous nous engageons à (we commit to) is stronger and more accountable than the simple future.
La situation ne va pas s'aggraver.La situation ne doit pas s'aggraver. / Nous veillerons à ce que la situation ne s'aggrave pas.Ne va pas is a prediction; ne doit pas or nous veillerons à shows agency and commitment.
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