I diritti del consumatore

Formulating Consumer Rights in Italian: Formal Structures

At B2 level, it is essential to know how to use legal and administrative formulas to defend your rights as a consumer.

Ha diritto a — He/She has the right to

This structure expresses a legal right. It can be used in the third person (formal) or second person.

Il consumatore ha diritto alla riparazione o alla sostituzione del bene difettoso. → The consumer has the right to repair or replacement of the defective product.

Ha diritto a richiedere il rimborso entro 14 giorni. → He/she has the right to request a refund within 14 days.

Conformemente al Codice del Consumo — In accordance with the Consumer Code

This formal expression introduces a legal basis.

Conformemente al Codice del Consumo, il venditore è responsabile dei difetti. → In accordance with the Consumer Code, the seller is responsible for defects.

Ai sensi della legge — Pursuant to the law

Ai sensi della legge 206/2005, il consumatore ha il diritto di recesso. → Pursuant to Law 206/2005, the consumer has the right of withdrawal.

Si fa presente che — Please be advised that / It is hereby noted that

A formula commonly used in formal complaint letters.

Si fa presente che il prodotto acquistato risulta difettoso. → Please be advised that the purchased product has proven to be defective.

Difference between reclamo and controversia

• Reclamo: an administrative complaint or claim (less serious)
• Controversia: a formal dispute, often before a mediator or tribunal