消费者权益

词汇

• 消费者权益consumer rights
• 退款refund
• 投诉complaint / to file a complaint
• 保修期warranty period
• 虚假广告false advertising
• 隐性消费hidden charges
• 消费者协会consumer association
• 维权to defend one rights
• 召回product recall
• 三包政策three guarantees policy (三包)

表达

• 依据《消费者权益保护法》According to the Consumer Rights Protection Law — 依据 means according to, used to cite legal authority when making a complaint
• 消费者有权要求退款Consumers have the right to demand a refund — 有权 + verb is the standard pattern for asserting legal rights
• 我想就此事向贵公司提出投诉I would like to file a complaint with your company regarding this matter — the formal structure for initiating a consumer complaint
• 请提供书面解释并退还全款Please provide a written explanation and a full refund — 书面 means written, 全款 means the full amount
• 此产品在三包期内，请予以免费维修This product is within the three-guarantee period; please repair it free of charge — 三包 refers to repair/replace/refund guarantees under Chinese law
• 虚假广告宣传False advertising / misleading promotion — used when products do not match their advertised descriptions

常见错误

• ✗我要投诉你们公司。
  ✓我想就此事向贵公司提出投诉。

  Using 我要 sounds too aggressive and informal. In formal complaints, use 我想 (I would like to) + 就此事 (regarding this matter) + 向贵公司 (to your esteemed company), which is polite and professional

• ✗消费者有权力要退款。
  ✓消费者有权要求退款。

  有权力 (has power) is not the right phrase — use 有权 (has the right to) for legal rights. Also, 要 alone is informal; use 要求 (to demand/request) for formal legal contexts

• ✗在保修期里，应该修好我的东西。
  ✓此产品在三包期内，请予以免费维修。

  Use 三包期 (three-guarantee period), not 保修期 (warranty period), for the specific legal framework. Use 请予以 (please proceed to) instead of 应该, and 免费维修 (free repair) rather than the vague 修好我的东西

小测验